Delivery and Returns

Delivery & charges

Jewelled Raven aims to dispatch all products within 3 working days of order placement, subject to credit clearance and address verification.

UK delivery will be charged at £4.95 for orders under £100

Orders valued over £100 will be delivered free of charge.

The initial first order must be shipped to the billing address. 

Delivery within the UK will be sent via Royal Mail Signed for Delivery; delivery time quoted 3-5 days. Please be aware that all shipments require signature as proof of delivery. Jewelled Raven will not be held responsible for any shipment that you have authorised to be left at an agreed location.

Delivery outside of the UK will be sent using Royal Mail International ‘Signed For’ service.

All prices on the website are for the relevant item only and are exclusive of postage costs which will be added to the total at the point of checkout.

Delivery is charged is charged just once per order, regardless of how many pieces you have ordered, or free for orders over £100.

Order cancellation and returns

We, at Jewelled Raven, aim to provide you with the highest standards of customer service and we hope your order meets your expectations . We are delighted that you have shopped with us but we know that occasionally you may want to return items. All customers in the European Union have the right to withdraw from the purchase of a stock item within 7 working days of the date the item was delivered.

To cancel your purchase within this seven-working-day cooling-off period you should notify us by email info@jewelledraven.com, fax (01273 680 606) or in writing to Jewelled Raven, The Lookout, Peacehaven, BN10 8AA, within the 7 day time period and you will be issued with an official returns number. Print and complete a returns form to accompany your goods .In order to ensure your return can be dealt with as efficiently as possible please make sure to include your name, address, telephone number, order number / copy of your invoice and your returns reference number

Please return the item in the original condition in which it was received. Orders must be unused, undamaged and with their original packaging. We will not refund any goods that show any signs of wear. Wilful, malicious damage or negligence will void any rights to our refund or exchange policies.

Some items are tagged. Returns will not be accepted for items that have been untagged, so please make sure not to remove the tag until you are 100% sure you want to keep the item

We cannot exchange earrings, or body jewellery, for hygiene reasons, and any special orders, engraved or bespoke pieces are not eligible for a refund or exchange, unless faulty when they will be repaired or replaced.

Acknowledged refunds will be processed within 14 days upon receipt of returned goods by Jewelled Raven .

We do not re-credit postage costs and you are also responsible for the cost of returning items to us, unless the items were received damaged or the items were incorrectly delivered on our part. We recommend you return the item using an insured ‘signed for’ delivery service, such as registered post, and that you retain proof of postage. The customer will remain responsible for the goods until they arrive back at Jewelled Raven's workshop.

Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Jewelled Raven incur for the collection of goods will be requested for recharge.

Please note that your statutory rights are not affected.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Please be aware that bespoke orders that have been created specifically for you are not able to be returned. We do not accept products that are intimate or sanitary goods; nose rings fall into this category.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) at our discretion:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@JewelledRaven.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cat.rutlin@hotmail.com and send your item to: Jewelled Raven, 45 The Lookout, Peacehaven, BN10 8AA

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
Jewelled Raven, 45 The lookout, Peacehaven, BN10 8AA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.