Terms and conditions

Contact­ Us

If you need to contact us please use the ‘contact Us’ link on the home page

Or alternatively use any of the details below:
Contact address:
Jewelled Raven at LoveMyLinks Ltd, Braid Lodge, Bull Lane, Gerrards Cross, Bucks, SL9 8RA

Email: info@jewelledraven.com
Tel: 01273 583485
International tel: +44 1273 583485

Office hours: Monday – Friday, between the hours of 10am and 5pm GMT
An answering service is available outside of these hours.
We are a manufacturing workshop and as such are not always able to answer the phone, in which case you will reach our answer machine. Please leave a message, together with your name and a contact number, and we will endeavour to return your call asap.

Ordering & How to use this site

The site can be browsed either by using the category boxes on the menu or by typing in your request in the ‘search’ box top left.

When you find an item that you like, you can find out more details and further images by clicking on that item. 
Make the appropriate selection for material, chain length etc by using the drop down menu when this option is available.
The relevant price will then be displayed 

Please read the product description carefully and ensure that you have chosen the correct size, material(s) and finish etc.

Should you wish to purchase you will be guided through the process of placing an order by a series of simple instructions on the Site.

press ADD To CART to start the purchase process.
You can review and change the items in your shopping cart at any time and will be asked to confirm or correct your order prior to completing the purchase.

Select CHECKOUT once you are ready to finalize the transaction and make payment.

All prices and payments are in pounds sterling.

All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the DELIVERY section of the site

You will receive a confirmation email from us detailing your order. Please check that all details are correct and contact us immediately if there are any necessary alterations or adjustments to the order.

Please ensure you order your correct ring size and please note that some ring styles are not re-sizeable.

It is a good idea to measure the finger at the end of the day, when the finger is at its largest, and not to do it when the finger is cold, as this will make it unusually small. Bear in mind that finger sizes change throughout the day. Please also note that if you are ordering a very wide ring you may need a bigger size as it will cover a larger area of your finger. Please note it is your responsibility to measure your fingers correctly and provide us with the correct size to work to and we cannot be held responsible if you get your size incorrect.. Most jewellers will be happy to measure your finger for you (please inform us whether the sizing has been done to ‘leading edge’ or ‘centre’, or alternatively we will gladly send you a free ring sizer on request

If you are buying a ring as a surprise, you could obviously ask a friend of your partner’s for his/her ring size or take one of their current rings to a jewellers for sizing.
Failing this option the ring can be slid down a tapered candle or down your finger, then the circumference of the candle or the point of your finger measured.

We can convert a circumference measurement, American sizes, European ring sizes and Japanese ring sizes to the correct British ring size for you or alternatively you can use the conversion chart listed on our information page.
A binding contract is formed once your order has been accepted by us and once we have authorisation from your payment card issuer.

If you prefer you can order by phone on 01273 583485
Or by email: info@jewelledraven.com

Please state the item code, size, description and finish as accurately as possible, and have your card details ready for payment. We are more than happy to assist you with your choice of item and provide you with any help we can.

We reserve the right to refuse or cancel any order.

Bespoke Orders

We have an excellent reputation for bespoke design and can use a computer aided design process to render images of more complex commissions for you to see during the bespoke design process.

Once the details of your design have been agreed and verified we will send you a written confirmation of this, with an estimated delivery time, and we request that you send a reply email declaring acceptance of the design and terms of the special order. Once the non refundable, 50% minimum, deposit payment has been received, the order will be processed.

Full payment will be requested once the piece has been completed and the jewellery sent out once this payment has cleared. All designs are protected by copyright. All rights reserved.

Recycling and Rejuvination Terms & Disclaimer

We applaud recycling wherever possible and would encourage you to breath new life into old metals and stones. At the same time we cannot take responsibility for materials not supplied by ourselves and whose provenance is unknown to us. As we cannot guarantee their quality or properties, all customer stones are set at their own risk and we do not accept responsibility for any damage that may occur during the manufacture process.

We guarantee to use the actual stones sent to us, but take no responsibility for their authenticity or integrity. Set diamonds will be tested pre removal from their mounts.

Any metals sent to us will be tested and the customer informed of their type and worth. Again, we will not accept liability should a metal not turn out to be as the customer believed, for example a rhodium plated silver ring may initially look like Platinum (though its weight will differ significantly), but it is still only a silver ring and valued accordingly.

Delivery & charges
Jewelled Raven aims to dispatch all products within 3 working days subject to credit clearance and address verification. All first time orders MUST be delivered to the billing address. Delivery within the UK will be sent via Royal Mail Delivery and requires signature as proof of delivery. Once signed for, responsibility for a delivery will pass to you. Please be aware that Jewelled Raven cannot be held responsible for any delivery that you have authorised to be left at an agreed location.

Delivery outside of the UK will be sent using Royal Mail International ‘Signed For’ service.

All prices on the website are for the relevant item only and are exclusive of postage costs which will be added to the total at the point of checkout.

Delivery is charged at £4.95 per parcel, ie the delivery is charged just once per order, regardless of how many pieces you have ordered, or free for orders over £100.

Description of goods and accuracy of product info

Whilst we try to photograph and describe our work as clearly and realistically as possible, due to the handmade nature of much of our jewellery some items may differ slightly from the image on the website. Please remember that colours and images may also vary depending on the monitor and browser you are using.

We have tried to make all images, prices, descriptions, specifications and advertising on this site are as accurate as possible, but errors may occur and they are for the sole purpose of giving an approximate description of the goods.

Images may not be to actual size. Some manufacturing processes and natural materials, for example certain mark making techniques, finishes or gemstones, are more liable to variation than others. We feel this just adds to the individuality and uniqueness of our pieces but do feel free to contact us if you have any queries about your order.

This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. 

In the unfortunate event that an error does occur we will attempt to correct that error as soon as possible. If you have placed an order then we will attempt to contact you on the details that you have given us. We will then give you 2 options:

Option 1: Reconfirm your order at the correct price or information

Option 2: Cancel the order and receive a full refund of any money that you have paid.

Similarly, if an item is out of stock or delayed then we will again attempt to contact you on the information that you have provided. If we are unable to reach you then any out of stock orders will be cancelled within 48 hours and a full refund received.

Chains are generally offered at standard 16, 18 and 20 inch lengths (equates to 36, 42 and 56cm)
We are more than happy to quote you for any alternative length you may desire. Please email us with any requests at 
info@jewelledraven.com

Price & Payment

All prices are subject to change.
All prices are inclusive of VAT, except for orders made from outside the UK or the European Union, which are VAT free.
We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
The sale of the goods takes place only when the product leaves our premises. Until that time, no charge will be made to your credit card and Jewelled Raven will not be bound to supply the goods at the price

Payment methods
We accept on-line payment by
Visa, Mastercard, Switch, Delta, Paypal and American Express

Availability of goods

Jewelled Raven aims to dispatch all orders within 3 working days, depending on payment clearance. If we have a run on a certain product or are experiencing exceptionally busy period, especially around Christmas, delivery times may be extended. Please take into consideration Holidays and special occasions that may extend this delivery time. In the case of bespoke jewellery it is often the hallmarking that can cause delays to an order. We therefore generally quote 1-3 weeks for bespoke silver orders and 2-4 weeks for bespoke gold/ platinum pieces.

Commissioned pieces can obviously take longer depending on time taken to agree the design and the complexity of the piece. Please do let us know if you have an important deadline date and we will make sure we meet that target or inform you accordingly of what is possible.

Delivery & charges

Delivery within the UK will be sent via Royal Mail Signed for Delivery, delivery time quoted 3-5 days. Please be aware that the delivery will need signing for. You will be emailed to inform you that your item has been dispatched.

Delivery outside of the UK will be sent using Royal Mail International ‘Signed For’ service.

All prices on the website are for the relevant item only and are exclusive of postage costs which will be added to the total at the point of checkout.

Delivery is charged is charged just once per order, regardless of how many pieces you have ordered, or free for orders over £100.

Delivery times

Delivery will not take place before clearance of payment Any specified delivery dates are approximate and we do not accept liability for any losses

We shall not be liable for any delay in delivering your product if that delay or failure is caused by circumstances beyond our control such as war, riot, act of terrorism, commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of postal or courier service, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Risk

Items will be delivered only to the address on the order and once signed for responsibility will be transferred to you. From this time onwards any damage or loss to the goods will be at your own risk.

Order cancellation and returns

We, at Jewelled Raven, aim to provide you with the highest standards of customer service and we hope your order meets your expectations . We are delighted that you have shopped with us but we know that occasionally you may want to return items. All customers in the European Union have the right to withdraw from the purchase of a stock item within 7 working days of the date the item was delivered.

To cancel your purchase within this seven-working-day cooling-off period you should notify us by email info@jewelledraven.com, fax (01273 680 606) or in writing to Jewelled Raven, (Address: Braid Lodge, Bull Lane, Gerrards Cross, SL2 3TZ) within the 7 day time period and you will be issued with an official returns number. Print and complete a returns form to accompany your goods .In order to ensure your return can be dealt with as efficiently as possible please make sure to include your name, address, telephone number, order number / copy of your invoice and your returns reference number

Please return the item in the original condition in which it was received. Orders must be unused, undamaged and with their original packaging. We will not refund any goods that show any signs of wear. Wilful, malicious damage or negligence will void any rights to our refund or exchange policies.

Some items are tagged. Returns will not be accepted for items that have been untagged, so please make sure not to remove the tag until you are 100% sure you want to keep the item

We cannot exchange earrings, or body jewellery, for hygiene reasons, and any special orders, engraved or bespoke pieces are not eligible for a refund or exchange, unless faulty when they will be repaired or replaced.

Acknowledged refunds will be processed within 14 days upon receipt of returned goods by Jewelled Raven .

We do not re-credit postage costs and you are also responsible for the cost of returning items to us, unless the items were received damaged or the items were incorrectly delivered on our part. We recommend you return the item using an insured ‘signed for’ delivery service, such as registered post, and that you retain proof of postage. The customer will remain responsible for the goods until they arrive back at Jewelled Raven's workshop.

Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Jewelled Raven incur for the collection of goods will be requested for recharge.

Please note that your statutory rights are not affected.

Exchanges

Should you wish to exchange your purchase for an alternative design, simply return your original purchase whilst informing us of your preferred item.

Exchange items can only be dispatched once the returned goods have been received and checked.

You will be responsible for return postage but your exchanged item will be sent out with free shipping.

You will be charged for any difference in cost and any additional shipping, taxes and import duties, or refunded any credits due.

Incorrect or Incomplete Orders

We have a procedure for double checking all orders pre dispatch, but in the rare event that an item could be missing or incorrect please contact us immediately (within 48hrs) via our email info@jewelledraven.com and we will try to rectify the situation asap.

Faulty Goods

If you are concerned that a product we have supplied may be faulty and you wish to return it to us for assessment please follow the guidelines below:

Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods.) This will allow us to refund you correctly. Full details of the fault should be given in a brief letter and the goods returned to the Jewelled Raven address. Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale. 

If you have any questions about returning faulty goods, you can contact us at: info@jewelledraven.com
 Tel: 01273 583485

Goods damaged or lost in transit

We will email you to inform you of the dispatch of your order together with the registered parcel number. You will then be able to track and trace your parcel via the Royal Mail website; www.royalmail.com,
or by phone; 08459 272 100 quoting your reference number

If your goods were damaged or lost by Royal Mail, a claim will need to be made before we can issue a refund.
Royal Mail will not declare any parcel officially lost until 14 days have passed and so any lost parcel claim cannot be processed until this time period has elapsed. Please contact us if you are at all worried that your parcel may be missing and we will follow up on it for you.

We will endeavour to send a replacement item asap if requested, but will have to charge for it in full. Once the Royal Mail Compensation claim has gone through you will then be reimbursed in full, providing the claim has been successful.

Security and privacy

We at Jewelled Raven are committed to respecting your Privacy. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

You can access our Website home page and browse our site, the services and links contained within our website without disclosing any personal data. Our Website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We will endeavour not to disclose Users' information to any other third parties, unless we are required to do so by law or any court order. All specific visitor information collected on this site is for internal purposes only and will not be shared with, rented, traded or sold to any outside party.

When you place an order with us we collect your contact details to help processing of your order and to enable us to contact you should there be any queries with your order. We give you the option of using a secure transmission method to send us the following types of personal data: primary personal data (such as name and contact details) identifiers (such as credit card details or your website password). We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access improper use or disclosure unauthorised modification unlawful destruction or accidental loss.

We may monitor usage of our website and customer traffic patterns to aid us in our on-going efforts to improve our service We would like to email you any details of special offers and new designs. If you are not interested in receiving this information please tick the opt-out box on the order summary page.
You can voluntarily join our mailing list at any time by registering for the Newsletter at the top right of the website.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we, the director, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it.

This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Comments, Complaints & Disputes

We welcome all comments and suggestions, and obviously hope you will not have any complaints!
We aim to deal with all enquiries fairly, confidentially and quickly. We believe that healthy dialogue will help us improve our services and product range, so if you have any feelings or ideas you would like to discuss please do contact us.

info@jewelledraven.com

We will try to resolve any issues as quickly as possible, but where this is not possible we will keep you informed about progress until a satisfactory resolution has been achieved.
Any disputes will be governed by the non-exclusive law and jurisdiction of the English Courts.

With highly skilled and talented jewellers at our benches we are more than capable of adapting designs for example. So if you like a certain style of earring but want clip-ons or a stickpin in that style we will always do our best to help.
All your comments and ideas will be noted and earnestly considered.

The above policies are in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.